20:31 21 May 22
Loved not being chased down by sales people and being able to look inside and out of the RV's without being hassled and taking time to look and process and think about what your looking at and what you need !!! The sales people do see you, check in, say hello, let us know if you need anything, very easy to find them if you have questions. I had a wonderful experience ! I hate being stared at while I'm looking at an rv and trying to make a huge... expensive decision !! They don't do that !!read more
15:16 30 Apr 22
Great people,Jason went all out to help find what we were looking for and in the price range we were wanting.Robert was really helpful explain all about the camper and how everything worked. All and all great place to go to look for RVs.
16:08 23 Apr 22
Great experience we really happy Jason was the sales person awesome and Christine, our set up person perfect.
00:19 16 Apr 22
After months of researching fifth wheels that were able to accommodate my flexible work life and looking at several fifth wheels at several dealers. I finally came across RV-One and encountered a top notch salesman - Anthony, who showed me the options my wife and I were interested in and offered to show us one not on our radar. We're glad he did, because that's the one we decided to go with - beautiful floor plan, spacious enough for our 3... children if they wanted to tag along on the weekends and plenty of room for me to not feel cramp during my work weeks when I'm in it. Thank you Anthony! Also, big thanks to Randy for a thorough PDI and a smooth finance process by Josh - I couldn't have asked for an easier process to buy a new fifth wheel. Thanks!!!read more
21:23 13 Apr 22
They are great and nice RV
02:56 10 Apr 22
We just purchased a new Jayco from this location. Our Salesman Nelson Perez was very professional and treated us well. He was very knowledgeable and understood our MANY Concerns. Randy also was of great help at our demo having owned many RVs. Everyone was great. We rate them 5 (A First Ever) as of this date. We have a FOLLOW UP with the service dept. Will update again after that.
16:33 30 Mar 22
Jason, Adam and Josh gave me the best experience I ever had buying an RV! They solved every problem that I ran into and put me on the perfect motorhome. Definitely see Jason if you are considering buying an RV! He is my go to guy and he will treat you right!
14:30 30 Mar 22
My experience at RV One Superstores was wonderful! I am so grateful that Anthony assisted me in making the best purchase for my family, it was such a smooth and quick process with no stress or confusion. I truly appreciated the time and effort he put into my sale. Anthony was an amazing and efficient communicator. He always answered any questions I had about the process in a timely manner. I would definitely recommend others to check out RV One... Superstores, ask for Anthony 🙂read more
14:39 24 Mar 22
Bought a new 2021 Dutch Star from a dealer in SC. Last week, (the latest of many issues I've experienced with this coach since purchasing it) I found that the generator was running but not sending power to the coach. Newmar sent me to RV One in Charlotte (nearest warranty repair near me) and received EXCELLENT SERVICE. Needed new transfer switch (who knows why) but they had me up and running in just a short time! GREAT EXPERIENCE. Keep up the... good work!read more
Matt’s Mom SandraDee
19:31 23 Mar 22
After shopping around for a little while I had the good fortune of reaching out to RV one in Charlotte. From the very first return text message I knew this was where I wanted to do business. Incredibly fantastic customer service from our salesman Eric Martin made it not only an easy but a fun experience. We had other RV dealers much closer to us but the customer service, personal attention as well as great prices ( best deal we found for our RV... ) made the four hour drive well worth it for us. If you’re even thinking about purchasing an RV any size from teardrop to diesel do yourself a favor and reach out to Eric at RV One in Charlotte. We are truly very happy campers for sure.read more
22:15 19 Mar 22
Wonderful experience with Eric, our sales guy and Brock, our finance guy. We bought a Class B THOR Rize and are super excited! No hard pressure sales. Great environment, well staffed; they even had a guy making balloon animals for the kids! Not to mention the free Starbucks self serv machine! We've been to several other dealers and there is simply no comparison. We highly recommend RV One & especially Eric Martin!
23:03 08 Mar 22
Staff trying their best... Super busy.. But always taken care of...
17:42 28 Feb 22
People matter. The folks here at RVOne are tops; and they make sure that you matter.My wife and I had the pleasure of meeting and working with Anthony Stanley regarding our travel trailer needs. He and his team (Adam, Kevin) are the best. If you are even remotely interested in an RV or travel trailer you owe it to yourself to reach out to Anthony, at RVOne first!He'll explains. His recommendations are based on your needs. He stays in strong... communication. He is knowledgeable.Basically...the whole package.read more
18:50 23 Feb 22
This was my first time buying an RV and the process was very pleasant. Anthony helped me every step of the way and if it wasn’t for him, I’m not sure I would have been sure enough to go through with it. Everyone I spoke to was helpful start to finish. Definitely come here for large selection and great service
01:03 11 Feb 22
I had a great experience getting wiring redone on the trailer we use for our youth program. Sam in service was fantastic, and I am grateful for all of his help. I will make the trip to bring our other trailers here in the future!
16:40 10 Feb 22
From start to finish these guys have been first class, they found us the exact unit we wanted and had it shipped from Iowa. We took it out the first weekend and had a couple minor issues that needed to be addressed, I contacted our go to go Sam and he got me in within 24 hours of speaking to him and handled the minor issues the same day.Ryan our salesman is awesome, Josh the finance manager was great, and Adam was full of energy along with... getting our deal done the same day.The rv buying process can be worse than buying a car but these guys made it easy. Looking forward to upgrading to a big class A in a coupe yearsread more
14:53 03 Feb 22
Sales rep Anthony has great customer service and quick to get back on any questions I had. Ask for Anthony if your looking into this place for your next purchase.
00:49 14 Jan 22
I bent both axles on my 2017 Jayco Whit hawk travel trailer in September of 2021 going through a construction zone. My new tires were almost gone within 200 miles and I was 40 miles out of Charlotte. I needed a place to go. Sam in service at RV One was so helpful on the first call in with ideas on how to get to the dealership as well being upfront that it would take a couple of months to get the parts. That was OK with me as I could pick the... trailer up on my way to Florida being a snow bird from Minnesota. He gave me his cell phone and email so that we could stay in touch. The axles came in right when Sam said they would. He worked with the insurance company and me to help the claim that I filed. When I picked the trailer up, I had an issue with the tires they had put on, he said "Hold on a minute" called his service department and had them change the tires while I waited. No problem waiting. It is a challenging environment in the RV/Travel Trailer world as the demand for trailers, parts and service is so high. It was nice to have RV One perform as well as they did for me. Good customer service!read more
13:46 11 Jan 22
Nice campers and lady that showed them was wonderful
23:01 24 Dec 21
Meishap from the service department was wonderful . I called to ask about my slide not working and to get my RV service , since it was sitting at camping world for four day not looked at even though I had an appointment schedule . I was skeptical because of what camping world put me through . . She new exactly what was needed to be done . She told me that it would be completed the same day and I could pick up my RV at 6 pm . Staff very... professional . I also want to thank my tech Paul for getting the work done on time . You guys are the best . I will recommend RV one to any of my friends looking to purchase an RVShelly Kissoon Spencerread more
04:04 03 Dec 21
Very nice selections. Friendly staff provided us with information materials. Will visit again.
21:51 02 Nov 21
The sales and service team at RV1 is excellent. Don't go to that other place in Concord to buy an rv if you care anything about service because you'll never get it from them. You know who they are. Jason, Adam, Kevin and others I can't remember were all just great. Thank you all. We're very satisfied with the table replacement in our Tiffin.
15:03 29 Oct 21
Great parts guy
02:10 26 Oct 21
This review is being left on behalf of Markita and Elroy Birmingham from Buffalo, NY, who travelled to Charlotte to purchase their RV. Kevin, Jason, and Adam made their experience truly great! They were accommodating, professional, and courteous. Kevin, Jason, and Adam went above and beyond!
21:40 25 Oct 21
After looking at RVs all over NC for a year we bought this 2016 Palomino Puma Unleashed 359-thks from RV one in Charlotte/Concord NC. It checks off 90% of our wants & needs, and knew right away we wouldn't find one better suited for us. (Will be full-timers come November 2021). RV One was wonderful! We had a financial situation going on where we had a lot of things happening all at once (bought a Dodge Ram 6.7L Diesel, we were in the process of... closing on selling our home, and a few other things) and so we needed to put a deposit on it so it could be held while we wrapped up one or two things. We thought we were going to need 30-45 days to get things in place, after our sale's man (Jason) spoke to the finance manager (Josh) they were more than willing to hold it there for us for the extended amount of time. However, things fell in place much quicker than we expected and a week later we were ready to pay for it and pick it up. We wanted a few things added on (Reese Gooseneck, back up camera) and when we called to tell them we would be ready much quicker they got things rolling quickly. 1 week later it was ready to be picked up.We were very pleased with the service manager (Cedric) throughout the entire process as well. He kept in contact with us and even price matched a part we were getting installed (which was a few $100 less than their original price). In addition to that, when we came to pick it up we got a very thorough walkthrough from a kind, patient, and professional young man named Isaac. We had rented RVs in the past (that were already parked and ready to use) and had been researching it for about a year, but we are still newbies. We explained that to Isaac and he was happy to oblige our questions and concerns. He was so patient with us.Oh... Side note, as we were doing our walk-through Jason was inside gathering together a helpful getting started kit as a very kind gesture. (A sewage hose with the kit for different size connections, a water pressure regulator, tsp for the toilet, and some RV toilet paper) It was a really nice surprise! So thoughtful. I do not know if this is something they do with every purchase or not. Either way, we appreciated it very much!!We were so incredibly pleased with their customer service and their product that when/if we trade this one in we want to work with them again. I would absolutely recommend them to any of my friends or family.read more
11:24 15 Oct 21
Refreshing to find
21:31 26 Sep 21
Very helpful and patient. Being first time buyers, we had a ton a question. I know, we asked the same questions multiple times. We never felt rushed or pushed into buying.
18:06 07 Sep 21
My experience with Joe Garcia and Ron was phenomenal. They both are informative and attentive to our requests. Thank you!
16:56 06 Sep 21
Great customer service. Relaxed atmosphere. Just didn't get the price I was looking for. But I can't give them anything less than 5
18:31 28 Aug 21
My husband and I stopped by and ended up buying the motorhome of our dreams! It was suggested we look at a motorhome that was traded in while we were there. The 2019 Entegra Reatta 37mb was beautiful but did not satisfy our "must have" list. However RV One Charlotte manager Adam impressed us with a tour of the facility- it is a full service organization with an outstanding team capable of creating the RV of your dreams! We decided to buy it... although with some trepidation as we had never been involved with any kind of major refurbishment. We are thrilled with the result! We would like to expressly THANK ERIC MARTIN whose outstanding customer service deserves recognition. He worked very hard to fulfill all our requests which required excellent communication and organization skills with multiple departments within the dealership. He personally overlooked and coordinated the work and maintained excellent communication with us despite the frustrations of working in a high demand business during COVID. Due to an injury and necessary total hip replacement I went through during this time, RV One kept our beauty on premises until all the work was completed to satisfaction. Eric went out of his way to make sure we were satisfied with the outcome. We will be customers for life!!read more
Valentine Tarango Jr.
12:02 28 Aug 21
Amazing customer service. Our sales rep. Greg was like meeting a long lost friend. He listened intently about our needs, and went to work for us. Great experience.
22:29 21 Aug 21
Best travel trailer buying experience ever. Adam Kevin and Jason did a fantastic job! We will recommend them to every one we know.THANK YOU RV ONE!!!
02:46 14 Aug 21
Received A-1 treatment by the staff. They work with you without rushing you until you're satisfied. That's how it should be.
21:51 13 Aug 21
Good staff, they go out of their way to take care of you.
20:21 13 Aug 21
A Big THANKS and Shout Out to Tim Furr with RVone Superstores Service Department. Had issues with the coach and needed to get back on the road asap and Tim had us back quicker than we ever expected. He is so knowledgeable, trustworthy, goes above and beyond, pleasant to work with and makes you feel that you're his only customer and never intimidates you as if you should know what is wrong and how to fix it. Always willing to help. It's nice... to know you have someone you have confidence in and can depend on to get the job done. Tim is definitely an asset to RVone. Thanks, Tim!!!read more
01:59 12 Aug 21
Excelente atención 👏
15:43 29 Jul 21
We love these guys. They worked with us to find the perfect RV, helped guide us through the financing and delivered when promised. Craig Herrmann in sales, Brock in finance and ken in service is our team we worked with. These guys are so dedicated they came to Sanford to deliver and install our washer and dryer and take care of a few minor items. Craig and Ken worked 3 hours on their day off to take care of us! That’s the RV team you want on... your team! Thanks guys. Debbie and Boydread more
16:21 26 Jul 21
Enjoyed my experience very much and would consider trading for the right deal 😀
19:52 24 Jul 21
I enjoyed it they had some beautiful rvs
19:01 23 Jul 21
Kenny and Adam were very helpful!
21:53 12 Jul 21
We experienced problems with our hydraulic jacks and slides on our initial camp out this year. We took our coach to RV One in Concord, NC. They diagnosed the issues and effectively repaired our coach. After trialing the repairs at their facility, we identified another non related problem. Matt (Shop Manager) provided a temporary solution allowing us to be able to use the coach until the replacement part arrives. Ron (Service Advisor)... provided more that fair labor charges. When we departed, Matt was on the phone with Thor ordering the appropriate part. Thanks for the terrific service guys. Greatly appreciated. Craig Weltiread more
19:32 10 Jul 21
Our Class A RV, sold on consignment, thanks to Adam, General Manager and Anna. We are super happy with the deal we got!! We were treated very fairly. Great job RVOne!
01:44 08 Jul 21
Today my slide unit on my 2020 Fleetwood started to malfunction. So I went to RV One to see if they could help me out. I have worked with them before and they have always been professional. But today when I went in I fully expected to have to get on their calendar and wait. But they called back to the shop and asked Matt if he would be able to diagnose the problem. I was under a time restraint and really needed it fixed in a couple of days. To... my surprise Matt not only diagnosed the problem but he fixed it. So Thank You Matt and RV Oneread more
14:37 03 Jul 21
RV1 Charlotte is a great group of people. Josh Craig and Adam helped us get a great deal.
14:59 27 Jun 21
I would recommend RvOne due to the fact that while there were some hiccups in the process Anna, Ken, and Josh went above and beyond to make sure that all issues and concerns were resolved and reassured me that if any concerns were to come up they would make themselves available.
20:56 26 Jun 21
Recently purchased an RV from one of the best facilities in NC. RVOne in Concord, did an outstanding job, working and coordination of all my picky needs. The coach is beautiful and you want to know an excellent sales lady ANNA. She has gone above and beyond to make sure we were happy with our Tiffin. I want to give thanks to another Adam, who was terrific In helping us locate the coach and has handled all the business to make sure we were... happy. They make a great team working on issues and made sure we are satisfied. That is the main reason I would highly recommend them and most definitely buy another coach from them. Check them out. Customer service is number one when purchasing an RV. Truly appreciate them looking out for us and making sure every detail was satisfactory. Thanks to making new friends.Debread more
20:31 26 Jun 21
Josh Ball the Finance Manager and Adam Froemming the General Manager are the best and lead a great team! They provided excellent service and are men of their word. Really helped me in getting into a better camping situation with my new fifth wheel! Great Job! Highly recommend dealing with these two individuals, they get the job done and treat everybody like family! These guys set the bar extremely high! Best RV experience period.
22:04 21 Jun 21
We had been in the market for a Pre-Owned Class C Motorhome since the first part of 2021. We called a lot of dealers to no avail. a call to RV One Concord was such a rewarding experience, Tonya took the time to find out what we were looking for in a Motorhome. She looked for one for us. wWhen she found THE one for us we drove back (1,5 hours each way) as she had found it. We drove there and were quite impressed with her find.. It took a few... days for the dealer preparation, the Propane system test and checking the roof. New Brakes and New Tires. Ron perfor med our "Demo Day" and took a lot of time and car e for a couple of "never-Evers". He made so many suggestions (my wife took notes) that come from someone with REAL Experience. We are so pleased that after so many frustrating months with dealers that did not care. We will drive out of our way to do business with RV One of Concord... We will also request that Tonya and Ron deal with us. Thank Youread more
18:53 17 Jun 21
Had the pleasure of doing business with Mr.Ward. He knew his stuff and was extremely informative and helpful. His professionalism, and kindness helped me and my family make the best purchase for our needs. I highly recommend doing business with Mr.Ward.Thank you again for all your help. We love our RV and can’t wait to start making memories.
18:36 17 Jun 21
Thank Mr James Rodney Ward for your amazing service. I dont think I ever met a nicer salesman. His knowledge and patience is top notch
17:15 17 Jun 21
I wish I could give 10 stars!!I needed a list of warranty items completed as well as a quote on an impossible to find second air conditioning unit for our camper. I reached out to RV One to see how long the wait would be for a service appointment. I spoke to Josh in service and he said I could bring it right in for the warranty work and he would begin the search for an air conditioning unit. Josh stayed in contact with me through the complete... process. Josh and the RV One service department not only completed all of my warranty work in one day they were also able to find and install the second air conditioning unit that same day!! Josh deserves a medal for his dedication and customer service and I would highly recommend you bring your business to RV One. I can’t thank them enough!!read more
19:45 04 Jun 21
I live in Atlanta and have been shopping for an RV for several months. With all of the supply shortages and increase in sales, most dealers have gotten very lazy in terms of their customer service. One dealership I visited in my area actually told me they wouldn't show me any campers until I sorted through their brochures and figured out specifically what I wanted to see!I was visiting my buddy in Charlotte last week and saw the big RV One... facility as I exited the expressway. Just for fun I decided to stop in on my way back out of town to take a look around. The experience was completely different from any I'd had elsewhere. First, the General Manager's office is right next to front door....he personally greeted me as I walked in, had a conversation with me about what I was looking for, and then made suggestions to the nearby available sales person about which units I might be interested in. My sales consultant, Rodney, spent almost 2 hours showing me different units (sometimes 2-3 times each!), and never made me feel rushed or like I was wasting his time. In the end, I ended up buying a fifth wheel trailer, which wasn't even something I had been considering previously and wouldn't have thought about if they hadn't listened to me and let me see different alternatives. We had a couple of unavoidable hiccups in the delivery process, but the entire team went out of their way and found solutions to make things right. I am completely happy with my new RV and feel great about my purchase experience. So much so, that I plan to schedule maintenance in conjunction with visits to my friends so I can get it done in Charlotte! Well done, RV One team!read more
15:29 30 May 21
Anna was awesome to work with!
13:58 22 May 21
My husband and I went there to look at campers we thought might like. We met Kenny who was an excellent sales person. He let us look around and ask questions without hassle. I look at of course how pretty things are and Brian and mechanics of things. As we looked at one brand he offered us to look at another and it was of course amazing, a little bit more than we wanted to spend but than he let us take the time to decide whether we wanted one or... the other never pushing us!! We went in and ran numbers and than Adam came in and when I say he stands by his word.... he stands by his word!!! Never beat around the bush and was straight up!!! You want open, honest and respect this is the place to go. Ooo and by the not one person didn't speak to us they are all so very friendly there!! Keep up the great work RV One!!!read more
14:08 28 Apr 21
Leslie Putchaconis is the best service writer we have ever experienced. We have been disappointed in the past. What a thrill that Leslie exceeded our expectations. She managed to complete a repair in 4 days that was previously unable to be completed in 4 months! Thank you RV One for Leslie and her dedication to customer satisfaction.
Tonia Ann Branch
10:19 28 Apr 21
Jason was excellent, great customer service!
14:27 24 Apr 21
We love Adam the new GM of RVOne Charlotte, from the second he met us at the door with a warm greeting to the handoff to our sales person Tonya to the day of pickup where we met Cedric everything was perfect. Tonya made us feel relaxed and non pressured into the purchase of our new bullet. We will recommend everyone to trust the people at rvone Charlotte with their new purchase of a camper. Thank you Adam and the team for making this dream... come true.read more
Tracy Batson Williams
19:15 14 Apr 21
I haven't seen customer service like this is a long time. Everyone from the receptionist, salesman and management was a pleasure to do business with. The service department was so helpful explaining everything to us. If you are looking for a RV go look at them.
17:57 14 Apr 21
My husband and I looked in many places for many weeks to find a previously owned fifth wheel within our budget. When we finally ended up at RV One, they didn’t have what we wanted on the lot. However our salesperson Anna was able to find one for us less than our budget and had it brought to them. Anna was determined to be sure we were happy!!! Adam also was involved in making this deal go the way that worked for us. Ken in service is on point.... Extremely knowledgeable!!!! I feel bad not remembering the cool guy from the north in finance. Thanks to him as well. 😉Come up and see us.Thanks to all.Ron and Donnaread more
14:56 16 Mar 21
This is the most honest RV Dealer I have ever dealt with.I am impressed with their lack of pressure and their desire to put you in the right RV for your family and your situation. I recommend them to anyone looking. I have purchased from another RV dealer locally, but RV One is so much better to work with.
14:40 27 Feb 21
We went to several RV stores and NONE of them took the time with us like RV One! Derrick, Adam,and Kevin went above and beyond to help us find the camper we wanted and needed! My husband and I HIGHLY recommend skipping all the other places and say just go straight to RV One in Kannapolis!!! I am still amazed at how hard they worked to find us a camper we would love! 5 stars because they deserve it!
04:19 09 Feb 21
Great folks, couldn't be nicer. They understand our needs and are working hard to try to find us what we want. Willing to stay late to accommodate us. What more could we ask for?
23:04 08 Feb 21
Very nice startup RV dealer. Thanks to Kenny & Adam today.
Dare me anything #godis#1
15:19 19 Dec 20
Amazing establishment with awesome people, Adam, TJ, Kevin and the team where great. Come see this crew and be blown away with their transparency in helping you buy a camper. Can’t say enough good things about this store.
16:19 19 Nov 20
I went 4 hours trying to go do different places for a part I needed for my Travel Trailer to replace my city water flange. I spoke to one of their employees behind the counter and I'm terrible for not remembering the name right now but this dude was good as hell. He immediately gave me great service, had intense initiative to get up and find me what I needed and was fast as well. He was adamant about finding the part and ended up getting me what... I needed. You're the man.read more